Refund policy

ALL SALES FOR STANDARD SIZE TEMPERED GLASS AND MIRRORS ARE FINAL ONCE THEY LEAVE THE WAREHOUSE.

We have a 30-day return window. You may request a return within 30 days of receiving your order, provided all conditions below are met.

Eligibility

Item must be new, unused, in its original packaging, and include receipt or proof of purchase.

Contact info@glassparts.ca before sending any return. Returns sent without prior approval will not be accepted.

Return Method & Fees

Returns can be made in store or by mail.

Return shipping label and shipping cost are the customer's responsibility.

For eligible voluntary returns of non-defective items, a restocking fee of up to 15% of the price actually paid for the returned items, before taxes and excluding shipping, may be deducted from the refund. The applicable rate and amount will be confirmed when the return is authorized, before you send the items back. No restocking fee applies to returns due to a defect, damage present upon delivery, an error by Glassparts.ca, or the exercise of a statutory cancellation or other legal right. Nothing in this policy limits applicable legal warranties or mandatory consumer rights.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if the wrong item was sent, so we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

Tempered glass and mirrors are non-returnable once they leave the warehouse.

No returns are accepted for hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges

We accept exchanges. The fastest method is to return the item first, then place a new order after approval.

Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since approval, please contact info@glassparts.ca.