What can I find at GlassParts.ca?
Our catalogue includes glass and mirrors, shower hardware, railing systems, glass partitions, wine-cellar racks and glazing supplies. Explore the catalogue.
Can I request custom-size glass or mirrors?
Yes. The tempered-glass calculator offers 10 mm and 12 mm thicknesses, and the mirror calculator is for 5 mm mirrors. Enter dimensions in inches or millimetres. Calculator prices are estimates; the final price is confirmed by email.
Where is GlassParts.ca and how can I contact you?
Our published address is 1250 rue Tellier, Laval, QC H7C 2H2, Canada. Call (514) 295-9780, email info@glassparts.ca, or use our contact form.
Do you offer local delivery or delivery for large items?
Our shipping policy lists standard local delivery within 265 km of our warehouse. Delivery charges apply. Contact info@glassparts.ca for large items, requests beyond the stated local area, or other special delivery needs so we can confirm the available arrangements. Read the shipping policy.
How are shipping charges calculated?
Shipping charges depend on the item’s weight and dimensions. The policy states that the delivery price is shown in the cart before payment information is entered. A $5.99 packaging and handling fee applies to orders under $100. See current shipping conditions.
Can I pick up my order?
Yes. Select pickup at checkout for free collection. Timing depends on the availability of the ordered product from our supplier. Wait for an email or phone call confirming that your order has arrived before collecting it. Bring valid photo ID or the credit card used for the purchase. Pickup details.
How do I request a return?
Contact info@glassparts.ca before sending an item back. Eligible items may be requested for return within 30 days of receipt and must be new, unused, in their original packaging, with proof of purchase. Tempered glass and mirrors are excluded from returns once they leave the warehouse; other exclusions and conditions apply. Read the full return policy before requesting a return.
Are there return or restocking fees?
For eligible voluntary returns of non-defective items, a restocking fee of up to 15% may apply; the amount is confirmed before you return the goods. The policy lists customer-paid return shipping and excludes restocking fees for defects, damage present at delivery, a GlassParts.ca error or the exercise of applicable legal rights. See the fee conditions and exclusions.
What should I do if my order is damaged or incorrect?
Inspect the order when it arrives and contact info@glassparts.ca immediately if an item is defective, damaged or incorrect. Our return policy states that its terms do not limit applicable legal warranties or mandatory consumer rights. Read the damages and returns information.